Privacy information

Information you provide

When you call, email or submit the online form about a shutter, the information may include your name, telephone number, email address, premises address or postcode, the service required and your description of the fault. You may choose to send photographs of the equipment or existing service records. Only provide information relevant to the enquiry and avoid including unrelated personal details or images of other people.

If you accept a quotation, the booking record may include the agreed scope, price breakdown, deposit confirmation, access arrangements, the contact authorised to approve work and information about the repair carried out. We use the contact details provided to communicate about that enquiry and agreed work. We do not ask you to send full payment-card details in an email or fault description.

Why the information is used

We use the information to understand the shutter problem, distinguish repair from servicing or maintenance, prepare an initial quotation, respond to questions and coordinate an agreed engineer or technician visit. Booking and work records help us explain the authorised scope, communicate any additional parts or repair costs, deal with follow-up queries and administer the service.

Where you request a quotation or book work for yourself, the relevant processing is used to take steps at your request before a contract or to perform the agreed service. We also have legitimate interests in responding to business enquiries, coordinating work with site contacts and keeping appropriate records of our communications and services. We may retain relevant records to meet applicable accounting or other legal obligations.

Providing information for a business premises

If you contact us for an employer, occupier, landlord or managing agent, identify your role and the affected premises. Provide contact details for another person only where appropriate for arranging the enquiry or work. We use those details for the stated access, approval or service purpose. Giving a site contact does not by itself authorise extra work or determine responsibility for payment.

Without sufficient contact and premises information, we may be unable to prepare a useful quotation or arrange attendance. You do not need to diagnose the equipment or gather inaccessible information before making an enquiry.

Who may receive relevant information

Relevant booking and fault information may be shared with the engineer or technician arranging or carrying out the work. Service providers used for communications, hosting, enquiry handling or payment administration may process the information needed to provide those services. An approval or access contact you identify may receive information relevant to their role. Information may also be disclosed where required by law.

We do not publish your enquiry as a customer testimonial or case study merely because you contacted us. Contact details and fault information supplied for a quotation are used for the enquiry and agreed service.

How long information is kept

Retention depends on the purpose of the record. We consider whether the enquiry remains active, whether work was booked, whether service or payment questions remain outstanding, the need to retain evidence of agreed work and applicable legal record-keeping obligations. Information should not be kept longer than needed for those purposes. Contact us if you want to understand the retention of information connected with a particular enquiry or repair.

Your information rights

Depending on the circumstances and the basis for processing, you may ask for access to your personal information, correction of inaccurate details, deletion, restriction of use or a copy in a transferable format. These rights are subject to relevant conditions and exemptions; they do not always require removal of records that must be retained.

You may object to processing based on legitimate interests. Contact us using the email address or telephone number above and explain your request. Where consent is relied on for an optional use, you can withdraw that consent. We may need enough information to verify the request before releasing or changing personal information.

You can raise a concern with us and may also complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.

Online forms, analytics and external links

We use Jotform to collect the details you send through our online enquiry form and make them available to us so we can respond. The form asks for your name, telephone number, postcode, service required and message. You can also contact us directly by phone or email. See Jotform’s privacy notice for information about its service.

If you accept optional analytics, we use Google Analytics and Clicky on our public website to understand how visitors use it. Google Analytics may set analytics cookies. We configure Clicky to disable its tracking cookies. You can reject analytics or change your choice at any time using Cookie settings in the footer.

Links to Google, the ICO or other external websites open services governed by their own notices. The coverage map and website fonts are hosted with this website. The hosting platform may process technical information necessary to deliver and protect its service under its own arrangements; private review access is managed separately by the hosting platform.

If an enabled provider processes information outside the UK, the applicable provider arrangements and required transfer information must be reflected in the integration details. The review does not assume a storage country, provider contract or tracking configuration that has not yet been selected.

Contact about a repair or quotation

Call 0161 207 1472 Monday to Sunday, 8am–8pm, or email info@shutter-repairs-manchester.co.uk. For a free initial repair quotation, include the premises postcode, current shutter position and a short account of the problem.